FAQ

Please email founders@shadeform.ai. We monitor this email very closely and will accommodate requests as much as possible. Alternatively, join our Slack group here.

We are constantly adding new cloud providers! Please see our public cloud marketplace page for the latest.

Absolutely! If you have cloud credits with a specific cloud, you can link your cloud account to Shadeform here. When you launch an instance to that cloud, make sure to toggle Shade Cloud to be off via the UI or set "shade_cloud":false in the API.

Please see the Quickstart guide on SSHing into your machine.

While Shadeform primarily focuses on providing virtual machines, we offer a launch configuration that automatically starts up your configured docker container when the VM is ready.

We tap into each cloud provider’s on-demand pool. Therefore, what you see on Shadeform is also what you will see via the cloud provider natively. We can provide estimates for certain providers.

We’re focusing on building more platform features such as team management, SSH key management, volumes, and more. We’re also focused on adding more providers to increase optionality.

As Shadeform is an abstraction for different clouds and data centers, we inherit the SLAs provided by cloud providers. We can share the cloud specific SLAs upon request. We guarantee all GPUs are in Tier 3 or Tier 4 datacenters.

Shade Cloud is the name of the feature where we deploy your instances into our network of cloud accounts with each of the cloud providers. By using Shade Cloud, you can use the underlying cloud provider without having an account with them. See this description for more details.

Shadeform charges the same rate as going direct to the cloud provider. There is no additional fee for using Shadeform to launch instances or manage cloud accounts.

When you launch an instance through Shadeform, you pay Shadeform for the GPU time and Shadeform passes the payment to the underlying cloud provider.

Please contact founders@shadeform.ai for setting up invoice payments.

We can offer reservation discounts and/or work with you to find the best options for your GPU needs. Please contact founders@shadeform.ai for more information.

We currently only work with machines that located in Tier 3 and Tier 4 datacenters. If your machines meet this criteria, we’d love to support you as a provider. Please contact founders@shadeform.ai.

We are! We’re looking for talented software engineers. Please see the job description here.