FAQ
Technical
Help! I have an urgent issue! What do I do?
Help! I have an urgent issue! What do I do?
Please email support@shadeform.ai. We monitor this email very closely and will accommodate requests as much as possible. Alternatively, join our Slack group here.
What cloud providers do you support?
What cloud providers do you support?
We are constantly adding new cloud providers! Please see our public cloud marketplace page for the latest.
I have existing cloud credits. Can I use my cloud credits through Shadeform?
I have existing cloud credits. Can I use my cloud credits through Shadeform?
Absolutely! If you have cloud credits with a specific cloud, you can link your cloud account to Shadeform here. When you launch an instance to that cloud, make sure to toggle Shade Cloud to be off via the UI or set "shade_cloud":false in the API.
How do I access my GPU instance?
How do I access my GPU instance?
Please see the Quickstart guide on SSHing into your machine.
What is Shadeform's docker feature?
What is Shadeform's docker feature?
While Shadeform primarily focuses on providing virtual machines, we offer a launch configuration that automatically starts up your configured docker container when the VM is ready.
How much GPU availability is on the platform?
How much GPU availability is on the platform?
We tap into each cloud provider’s on-demand pool. Therefore, what you see on Shadeform is also what you will see via the cloud provider natively. We can provide estimates for certain providers.
What's next for Shadeform?
What's next for Shadeform?
We’re focusing on building more platform features such as team management, SSH key management, volumes, and more. We’re also focused on adding more providers to increase optionality.
What machine SLAs do you have?
What machine SLAs do you have?
As Shadeform is an abstraction for different clouds and data centers, we inherit the SLAs provided by cloud providers. We can share the cloud specific SLAs upon request. We guarantee all GPUs are in Tier 3 or Tier 4 datacenters.
What is Shade Cloud?
What is Shade Cloud?
Shade Cloud is the name of the feature where we deploy your instances into our network of cloud accounts with each of the cloud providers. By using Shade Cloud, you can use the underlying cloud provider without having an account with them. See this description for more details.
How do I run as the root user on my instance?
How do I run as the root user on my instance?
First, save your public SSH key to the /root/.ssh/authorized_keys directory. Next, run the following commands:
You should now be able to SSH into your instance as the root user.
Business
How much does Shadeform cost?
How much does Shadeform cost?
Shadeform charges the same rate as going direct to the cloud provider. There is no additional fee for using Shadeform to launch instances or manage cloud accounts.
How does Shadeform billing work?
How does Shadeform billing work?
When you launch an instance through Shadeform, you pay Shadeform for the GPU time and Shadeform passes the payment to the underlying cloud provider.
Can I do invoice payments instead of pay as you go?
Can I do invoice payments instead of pay as you go?
Please contact support@shadeform.ai for setting up invoice payments.
Can I reserve my instances for a longer period of time?
Can I reserve my instances for a longer period of time?
We can offer reservation discounts and/or work with you to find the best options for your GPU needs. Please contact support@shadeform.ai for more information.
I'm a GPU provider and want to offer my machines through Shadeform. What are the next steps?
I'm a GPU provider and want to offer my machines through Shadeform. What are the next steps?
We currently only work with machines that located in Tier 3 and Tier 4 datacenters. If your machines meet this criteria, we’d love to support you as a provider. Please contact support@shadeform.ai.
Is Shadeform hiring?
Is Shadeform hiring?
We are! We’re looking for talented software engineers. Please see the job description here.
Have a question not answered on this page? Reach out to us at support@shadeform.ai!
FAQ
Technical
Help! I have an urgent issue! What do I do?
Help! I have an urgent issue! What do I do?
Please email support@shadeform.ai. We monitor this email very closely and will accommodate requests as much as possible. Alternatively, join our Slack group here.
What cloud providers do you support?
What cloud providers do you support?
We are constantly adding new cloud providers! Please see our public cloud marketplace page for the latest.
I have existing cloud credits. Can I use my cloud credits through Shadeform?
I have existing cloud credits. Can I use my cloud credits through Shadeform?
Absolutely! If you have cloud credits with a specific cloud, you can link your cloud account to Shadeform here. When you launch an instance to that cloud, make sure to toggle Shade Cloud to be off via the UI or set "shade_cloud":false in the API.
How do I access my GPU instance?
How do I access my GPU instance?
Please see the Quickstart guide on SSHing into your machine.
What is Shadeform's docker feature?
What is Shadeform's docker feature?
While Shadeform primarily focuses on providing virtual machines, we offer a launch configuration that automatically starts up your configured docker container when the VM is ready.
How much GPU availability is on the platform?
How much GPU availability is on the platform?
We tap into each cloud provider’s on-demand pool. Therefore, what you see on Shadeform is also what you will see via the cloud provider natively. We can provide estimates for certain providers.
What's next for Shadeform?
What's next for Shadeform?
We’re focusing on building more platform features such as team management, SSH key management, volumes, and more. We’re also focused on adding more providers to increase optionality.
What machine SLAs do you have?
What machine SLAs do you have?
As Shadeform is an abstraction for different clouds and data centers, we inherit the SLAs provided by cloud providers. We can share the cloud specific SLAs upon request. We guarantee all GPUs are in Tier 3 or Tier 4 datacenters.
What is Shade Cloud?
What is Shade Cloud?
Shade Cloud is the name of the feature where we deploy your instances into our network of cloud accounts with each of the cloud providers. By using Shade Cloud, you can use the underlying cloud provider without having an account with them. See this description for more details.
How do I run as the root user on my instance?
How do I run as the root user on my instance?
First, save your public SSH key to the /root/.ssh/authorized_keys directory. Next, run the following commands:
You should now be able to SSH into your instance as the root user.
Business
How much does Shadeform cost?
How much does Shadeform cost?
Shadeform charges the same rate as going direct to the cloud provider. There is no additional fee for using Shadeform to launch instances or manage cloud accounts.
How does Shadeform billing work?
How does Shadeform billing work?
When you launch an instance through Shadeform, you pay Shadeform for the GPU time and Shadeform passes the payment to the underlying cloud provider.
Can I do invoice payments instead of pay as you go?
Can I do invoice payments instead of pay as you go?
Please contact support@shadeform.ai for setting up invoice payments.
Can I reserve my instances for a longer period of time?
Can I reserve my instances for a longer period of time?
We can offer reservation discounts and/or work with you to find the best options for your GPU needs. Please contact support@shadeform.ai for more information.
I'm a GPU provider and want to offer my machines through Shadeform. What are the next steps?
I'm a GPU provider and want to offer my machines through Shadeform. What are the next steps?
We currently only work with machines that located in Tier 3 and Tier 4 datacenters. If your machines meet this criteria, we’d love to support you as a provider. Please contact support@shadeform.ai.
Is Shadeform hiring?
Is Shadeform hiring?
We are! We’re looking for talented software engineers. Please see the job description here.